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Returns
Free Shipping and Returns - "No questions asked returns" within the first two weeks after receiving your purchase. Any customization returns following that, you will have to pay shipping costs. *Only available in the US currently.
All repairs are free for one year after purchase. If it is past two weeks after receiving your purchase, you will have to pay shipping costs.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at abby@verdierjewelry.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
Two weeks exchange window. If you need to exchange an item, send us an email at abby@verdierjewelry.com. Send your item to: 572 Edgewood Ave SE, #110 Atlanta Georgia US 30312.
Shipping
To return your product, you should mail your product to: 572 Edgewood Ave SE, #110 Atlanta Georgia US 30312
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.